Company Name - Heavenly Massage
Cancellation fee

If you are unable to keep your booking please remember to give me at least 12  hours notice so 1 can offer your time to another client.  If less than 12 hours notice is given you may be required to pay a cancellation fee.  Very occasionally and in some circumstances this fee may be wavered at my discretion, but please remember that I charge this cancellation fee because I  book 2 hours out of my day and diary for every 1 hour appointment you book and I'm very likely to have turned other enquiries away for your booking.

If you simply do not turn up for your appointment I will not take another booking from you unless you pay a cancellation fee AND upfront for your next appointment, you can pay this online via bank transfer.

Thank you